Privacy Policy

Thank you for visiting brivolenta.com (the "Website", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We may collect personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Information You Provide

The information you provide may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment-related information
• Order details and purchase history
• Information you provide when contacting our Customer Support team

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and browsing activity
• Time spent on our website
• Referring websites or sources
• Cookies and similar technologies

This information may help us understand website usage, improve performance, maintain security, and provide a better shopping experience.

We may use personal information for purposes such as:

• Processing and fulfilling orders.
• Managing and delivering purchased products.
• Sending order confirmations, shipping updates, and transaction-related communications.
• Processing payments and helping prevent fraudulent activity.
• Handling returns, refunds, and customer service requests.
• Responding to questions and providing customer support.
• Improving our website, products, services, and customer experience.
• Sending marketing communications where permitted.
• Providing relevant content, offers, or advertising where applicable.
• Analyzing website traffic and usage patterns.
• Maintaining the security and integrity of our website and services.

We may share personal information with third parties when reasonably necessary to operate our business, provide our services, comply with legal obligations, or protect our legitimate interests.

Service Providers

We may share information with service providers that assist with:

• Payment processing
• Shipping and logistics
• Order fulfillment
• Website hosting and operation
• Analytics
• Advertising and marketing
• Customer support and related services

Legal Requirements

We may disclose information when required or permitted by law, in response to lawful government or legal requests, or when reasonably necessary to protect our rights, property, users, business operations, or the safety of others.

We may use cookies and similar technologies to support and improve your experience on our website.

These technologies may be used to:

• Remember preferences.
• Maintain shopping cart functionality.
• Understand how visitors use our website.
• Measure website performance.
• Improve our products and services.
• Support relevant advertising and marketing activities where applicable.

Third-party analytics, advertising, or other service providers may also use cookies, pixels, or similar technologies in connection with their services.

You may control or disable certain cookies through your browser settings. Disabling cookies may affect the availability or operation of some website features.

Payments are processed through third-party payment providers.

We do not store your complete credit or debit card details. Payment information is handled in accordance with the privacy and security practices of the applicable payment provider.

With your consent or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those emails.

You may also contact our Customer Support team to request removal from marketing communications.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how personal information is collected and used.
• Withdraw consent where consent is the applicable basis for processing.

To submit a privacy-related request, please contact our Customer Support team. Certain requests may be subject to verification or limitations under applicable law.

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Personal information may be processed, transferred, or stored in countries other than the country in which you are located, including countries where our service providers operate.

Where applicable, we take reasonable steps to work with service providers that handle personal information in accordance with applicable privacy and data protection requirements.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable requirements.

Any updated version will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how personal information is handled.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Customer Support team at service@brivolenta.com.