Return & Refund Policy
Order Cancellation
We accept order cancellations before an order has entered processing or been shipped.
- Orders cancelled before processing or shipment will receive a full refund.
- Once an order has entered processing or been shipped, it can no longer be cancelled.
Returns
We accept returns within 14 days of the date you receive your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
- Customers will be charged shipping costs no more than once for each order, including returns.
- No restocking fees will be charged for any approved return.
If the product you receive is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.
Return Address
Room 478-33, 4th Floor, Building 2, Courtyard No. 69, Fanyang Road, Fengtai District, Beijing, China
This address is provided for reference only. The actual return destination may vary depending on the product, order, or fulfillment location. Please contact Customer Support before sending any return.Unauthorized returns may not be accepted or may delay the refund process.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide the information needed to complete your return, including:
- The appropriate return address for your order.
- Detailed return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is completed, we will inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as additional processing time may be required before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed all of the above steps and still have not received your refund, please contact our Customer Support team.